We are in the process of registering a company to operate these products. Until registration is complete, “we” and “us” refer to the Agent Rider project team. This page will be updated with the legal entity name and contact address once registration is complete.
1. Agent Rider
Agent Rider is available free of charge, so there is nothing to refund. Support is provided through the GitHub issue tracker.
2. UpsertCH billing
The paid UpsertCH offering will be sold through AWS Marketplace. AWS bills software charges on your AWS invoice, together with the EC2 infrastructure you run. We do not collect payment card details.
- Hourly subscriptions are charged only while instances are running. Stop charges by terminating the instances and cancelling the subscription under Manage subscriptions in the AWS Marketplace console.
- Free trials convert to hourly billing when the trial period ends unless you cancel first.
- Annual contracts and Private Offers follow the terms of the specific offer.
3. Refunds
- Refund requests for AWS Marketplace purchases are processed through AWS Marketplace. Contact us with your AWS account ID and the charge in question; once approved, AWS issues the refund.
- We refund charges caused by billing errors in full.
- For annual contracts, we will consider a pro-rated refund for the unused period on request.
- Hourly usage that has already been consumed is generally not refundable.
4. Support
- Documentation: UpsertCH SQL guide and the release notes on GitHub.
- Prerelease feedback: through our GitHub issue tracker.
- Subscribers: a dedicated support email and response targets will be published here and on the AWS Marketplace listing before it goes live.